At CycleFund, we're committed to providing exceptional customer service. Whether you need help with your account, have questions about savings circles, or require technical assistance, our dedicated support team is ready to help.
Live Chat Support
Get instant help with our live chat feature, available 24/7 directly in your CycleFund dashboard.
- Availability: 24/7
- Response Time: Under 2 minutes
- Languages: English, French, Twi
- Best For: Quick questions, account issues
Email Support
Send us detailed inquiries and receive comprehensive responses from our support specialists.
- General Support: support@cyclefund.com
- Technical Issues: tech@cyclefund.com
- Security Concerns: security@cyclefund.com
- Response Time: Within 24 hours
Phone Support
Speak directly with our support team for urgent matters and complex issues.
- US/Canada: +1 (302) 555-0123
- Ghana: +233 30 555 0123
- UK: +44 20 7123 4567
- Hours: 24/7 (Emergency), 6AM-10PM (General)
Security & Compliance
Report security concerns or compliance issues through our dedicated secure channels.
- Security Issues: security@cyclefund.com
- Fraud Reports: fraud@cyclefund.com
- Compliance: compliance@cyclefund.com
- Encrypted Portal: Available in dashboard
Emergency Support
- Availability: 24/7/365
- Response: Immediate
- Coverage: Account security, payment issues, system outages
General Support
- Availability: 6AM - 10PM (Local time)
- Response: Under 15 minutes
- Coverage: Account questions, circle management, payments
Technical Support
- Availability: 8AM - 8PM (Weekdays)
- Response: Within 2 hours
- Coverage: App issues, integration support, troubleshooting
Account & Security
How do I reset my password?
Click "Forgot Password" on the login screen, enter your email address, and follow the instructions in the reset email. For security, password reset links expire after 1 hour.
Why is my account suspended?
Account suspensions typically occur due to incomplete KYC verification, suspicious activity, or policy violations. Contact our security team at security@cyclefund.com for assistance.
How do I enable two-factor authentication?
Go to Settings → Security → Two-Factor Authentication in your dashboard. Follow the setup wizard to configure SMS or authenticator app-based 2FA.
Savings Circles
How do I create a savings circle?
Navigate to "My Circles" → "Create New Circle." Set your contribution amount, frequency, member limits, and invite participants. All members must complete KYC verification before the circle begins.
What happens if a member defaults?
CycleFund offers default protection for Premium members. Standard circles have community-based resolution processes. Our support team mediates disputes and helps find solutions.
Can I leave a circle early?
Early withdrawal is possible but requires circle member approval and may incur penalties. Emergency withdrawals are available for verified hardship cases.
United States Headquarters
CycleFund Inc.
Customer Success Center
100 N. Tryon Street, Suite 2500
Charlotte, NC 28202
Phone: +1 (302) 555-0123
Email: support@cyclefund.com
Hours: Mon-Fri 6AM-10PM EST
Ghana Operations Center
CycleFund Ghana Limited
Customer Experience Hub
Ridge Towers, Suite 15
West Ridge, Accra, Ghana
Phone: +233 30 555 0123
Email: support@cyclefund.com.gh
Hours: Mon-Fri 8AM-6PM GMT